Bonus policy

Terms

Gambling Operator / Operator means a legal entity, LIMITED LIABILITY COMPANY «CASINO.UA» which is doing business in organizing and conducting casino gambling on the Internet on the basis of a license issued by the decision of the CRGL № 307 dated 13.10.2023 and in accordance with the law of Ukraine On State Regulation of the Organization and Conduct of Gambling.

Website means one web page or a set of web pages through which the casino gambling Operator operates on the Internet.

Mobile Application means software designed to run on smartphones, tablets and other mobile devices that can be downloaded from online mobile application stores (free of charge or for a fee) and through which the Gambling Operator conducts activities on the Internet.

Player (and/or Promotion Participant) means an individual who at the time of participation in gambling has reached the age of 21, is legally capable, does not have restrictions on participation in gambling, is not in the Register of persons who have restricted access to gambling establishments and/or participation in gambling, and voluntarily participates in gambling.

Promotion Customers, withing the meaning of this Bonus policy, mean global developers of gambling games (providers) which develop software for gambling sites and, in order to popularize their own trademark and/or activity, according to the established task, can order promotions (network and/or local) on the resources of the Operator’s website – www.casino.ua.

Promotion means an advertising and marketing event aimed at attracting the attention of potential and existing Players to the activities of the Gambling Operator and/or Promotion Customers.

Bonus means a marketing reward or loyalty reward credited to the Player's customer account. The Bonus can mean such rewards as: bonus electronic monetary substitute, free spins, free bets and other bonuses. The type and amount of the bonus may vary. Terms and conditions applicable to the Bonus, published on the Operator’s website in the "Bonuses" section in the Player's personal account, and/or in the terms and conditions on the Bonus description page, and/or in the "Promotions" Section.

Balance (or Main Balance) is a part of the online system of the Gambling Operator that provides the Player with full information about the total balance of electronic money substitutes on the Player's client account, consisting of the following: deposits made, any winnings, bonus electronic money substitutes.

Bonus balance (account) is a part of the online system of the Gambling Operator that provides the Player with full information about the balance of bonus electronic money substitutes that may be available for wagering and further transfer to the Payout Balance on the Player's client account.

Payout Balance is a part of the online system of the Gambling Operator that provides the Player with full information about the current balance of electronic money substitutes that may be available for further withdrawal from the Player's client account.

Wager means a multiplier that indicates the minimum number of bets made (participation in a gambling game) required to use the bonus accrued by the gambling Operator.

Free Spin (FS) means a free scrolling of reels on slot machines (slots) specifically specified by the Operator and/or Promotion Customer, for which the Player does not pay their own funds from the client's account. The number and face value of accrued free spins are set by the Operator at its own discretion.

Wagering means a certain number of bets, according to the terms and conditions set by the Operator, that the Player must make in order to withdraw winnings from the Player's client account, which was received with the help of the accrued bonus.

Promo code means a special set of symbols (numbers and/or letters) that the player can use to receive bonuses when entering a promo code in the Operator’s system.

Gift means one of the types of incentives that can be offered to the Players at the discretion of the Operator and within the framework of the current Loyalty program.

1. General rules

1.1 All registered Players can participate in promotions held by the Operator, as well as participate in bonus programs Operator. All promotions of the Operator are held in accordance with their terms and conditions, which are specified on the Operator’s website.

1.2 According to the requirements of Article 634 of the Civil Code of Ukraine on accession agreements, namely, regarding the possibility of concluding such an agreement by joining one party to the proposed agreement, the Player participating in a particular bonus offer or promotion of the Operator, thereby confirms that he has read and accepts the terms of this bonus offer and/or promotion and this Bonus policy.

1.3 The venue, terms and conditions of the Promotion or bonus offer are posted on the Operator’s website in the "Bonuses" Section in the Player's personal account in the spread of the bonus offer terms and conditions, and/or in the terms and conditions on the Bonus description page, and/or in the "Promotions" section in the spread called the Promotion.

1.4 The composition and terms of accrual of Bonuses offered to Players are determined solely at the discretion of the Operator.

1.5 The Operator reserves the right to change or cancel the bonus terms and conditions. The Player who wants to receive a bonus undertakes to independently monitor changes in the rules on the Operator’s website.

1.6 The purpose of providing bonuses or conducting promotions is to conduct marketing activities to promote the trademark of the Gambling Operator.

1.7 The purpose of providing Bonuses or Promotions is not to provide Players with any bonus payments, gifts and/or provision of goods (services) in any form, the use of other types of incentives, the provision of which is directly or indirectly conditioned by the occurrence of the fact that the player loses in the relevant gambling game.

1.8 By agreeing to the Terms of the Promotion and the terms of the bonus offer, the Player must adhere to the principles of responsible gambling, which are approved by the Commission for regulation of gambling and lotteries (hereinafter referred to as – the CRGL), as well as the Official Rules of the Operator posted on the website www.casino.ua.

1.9 The bonus offer and/or Promotion is not inherently a gambling game, lottery, gambling service or contest, and the Terms and conditions are not a public promise of remuneration or the terms of the contest.

1.10 The Bonus is valid only for the time specified in the official Promotion rules and/or in the bonus information on the bonus page.

1.11 The Player has the right to make their own decisions about using the bonus.

1.12 Only one bonus offer can be available for wagering at a time. In other words, after activating a certain bonus the Player can fulfill the conditions of only one active bonus.

1.13 If during the wagering of an active bonus the Player makes a request for withdrawal from the Payout Balance, the wagering bonus (as well as all other accrued and available bonuses with a wagering requirement) will be canceled.

  • 1.13.1 In that case, if the player has already activated a bonus offer(s), when submitting a withdrawal request from the Main balance, all activated bonuses with the status "START" and/or "ACCEPTED" will be canceled.

1.14 In case of disagreements regarding the interpretation of the Bonus policy rules between the Player and the Operator, the final decision remains with the Operator and is not subject to appeal.

1.15 All bonuses, including winnings from free spins, may be credited to the Player's client account in the form of:

  • electronic money substitutes that can be immediately available for withdrawal or for further play;
  • bonus money from the Operator that require further wagering.

1.16. To receive a bonus after fulfilling the conditions, you must click the "Accept" button in the Personal Account in the "Bonuses" Section. The bonus acceptance period is 5 days from the date of fulfillment of the terms and conditions, unless otherwise specified in the terms and conditions of the Promotion and/or bonus offer.

2. Participants of the Promotion and/or bonus offer and requirements for the Participant

2.1 Any legally capable citizen who has reached the age of 21 and permanently resides on the territory of Ukraine, who has passed identification and verification on the website of the Gambling Operator, who is not included in the Register of persons who have restricted access to gambling establishments and/or participation in gambling, and who has a registered client account of the player on the site www.casino.ua, can become a participant of the promotion and/or bonus offer.

2.2 Transfer of the rights of the Participant of the Promotion and/or bonus offer to other persons is not allowed. Any violation by the Participant of the Rules of the Promotion and/or bonus offer is grounds for depriving him of the right to participate.

2.3 In case of violation by the Participant of the obligations specified in the Rules of the promotion and/or bonus offer, which caused losses to the Operator, the Participant is obliged to compensate for such losses in full.

2.4 Participants of the Promotion and/or Bonus offer act personally, on their own behalf, voluntarily and independently. Participants assume all risks of liability and consequences associated with possible participation in the Promotion and/or in the bonus offer.

2.5 The Operator has the right to verify the registration data and transactions of participants who have received one right to participate in the Promotion and/or in the bonus offer. If during the audit it is found that the participant/participants uses prohibited strategies or fraud, including multi-accounting, the Operator has the right to refuse such participant or group of participants to participate in the Promotion and/or in the bonus offer.

2.6 The Participant of the Promotion and/or bonus offer is entitled to:

  • take part in the Promotion in accordance with the Rules published by the Operator;
  • receive information about the Terms and Conditions of the Promotion and/or bonus offer;
  • refuse to participate in the Promotion and/or bonus offer.

2.7 The participant must:

  • comply with all terms and conditions of the Promotion and/or bonus offer of the Operator.
  • comply with the requirements and norms of the current legislation of Ukraine;
  • provide complete, correct and reliable information;
  • knowingly do not cause inconvenience or interfere with other Participants/Players;
  • fail to perform actions that call into question the validity of the Participant's participation in the Promotion and/or in the bonus offer.

2.8 The Operator is not responsible:

  • for postponing deadlines and errors during the Promotion and/or bonus offer;
  • for non-performance (late performance) by Participants of their obligations stipulated by the Terms and Conditions;
  • for errors in operation and other technical problems of telecom operators (telephone and internet) that directly serve Participants and the Operator’s Administration
  • for receiving incomplete and/or incorrect contact and/or other information required for the Promotion and/or bonus offer from the Participants;
  • for non-receipt of letters, calls or electronic messages from the Participants as a result of technical problems and/or fraud on the Internet, and/or communication channels used during the Promotion and/or bonus offer;
  • for non-fulfillment or improper fulfillment of their obligations to the Participants of the Promotion due to failures in telecommunications and energy networks, malicious programs, as well as unfair actions of any third parties.

2.9. Participants of the Promotion and/or bonus offer, as subjects of personal data, by their participation confirm their consent to the collection and processing of their personal data by the Operator, in order to ensure the latter's obligations assumed in order to ensure relations in the field of tax and accounting, statistical reporting, advertising, etc., in accordance with the current legislation of Ukraine. The Participant of the Promotion and/or bonus offer, by participating in the promotions, indicates awareness of the inclusion of his personal data in the database of the loyalty program "Participants of Marketing Research", the possibility of transferring their personal data to third parties. The content of his rights as a personal data subject in accordance with the Law of Ukraine On Personal Data Protection is known and understood by him.

3. Promotion Fund

3.1. The Promotion and/or bonus offer fund is formed at the discretion of the Operator. Qualitative, quantitative and other, including technical characteristics of Bonuses are determined by the Operator.

3.2. Taxation of persons who have received the Bonus is carried out in accordance with the current legislation of Ukraine at the time of payment of winnings by the Operator. Payment refers to a financial transaction involving the payment of funds to the bank account of the Player from which the deposit was made. This means that the income specified in this paragraph is finally taxed when it is paid to the account of the persons who received the bonus, and the Operator is a tax agent and deducts taxes and fees from each payment of winnings (prizes) in accordance with the Tax Code of Ukraine and transfers them to the relevant budget.

3.3. The Operator reserves the right to increase or decrease the total amount of the Promotion Fund and/or bonus program, without additional notice and/or agreement with the Players.

3.4. The Operator is not responsible for the future use of the Bonus and for the inability to use it for any reason.

3.5. According to the Tax Code of Ukraine, if a taxpayer receives income (Participant of the Promotion) in the form of winnings (prize), such income is included in the total monthly (annual) taxable income of the taxpayer and is taxed by the tax agent at the time of its payment. For the total amount of such winnings (prizes), personal income tax at the rate of 18 percent and military duty of 1.5 percent are charged.

3.6. The Promotion and/or Bonus offer incentive fund is not formed from participants' contributions. The Operator does not receive any remuneration from Participants for their participation in the Promotion and/or bonus program.

4. Types of bonuses

4.1. Types of Bonuses that you can get by participating in the Promotion:

  1. % to the deposit. This is a bonus in the form of electronic monetary substitutes, which are credited to the player's client account as a percentage of the amount of the deposit made by them and in accordance with the terms of the Promotion;
  2. Free Spins (or FS). This is a bonus in the form of free spins in the game according to the terms of the Promotion.

5. Promo codes

5.1. The Operator, at its sole discretion, shall approve the rules of the promotion, bonus offers and tournaments (which can also be organized on behalf of the promotion Customers), which provide for the provision of bonuses to Players on the resources of site www.casino.ua.

5.2. To confirm the right to receive the Bonus, the Operator can provide Players with promo codes consisting of a special set of symbols (numbers and/or letters). A special promo code can be found in external communication channels, in particular, but not exclusively, such as: social networks (Operator and/or partners), streaming platforms, through advertisements on the Internet or emails from the Operator, etc.

5.3. In order to receive a Bonus based on a Promo Code, within the validity period of the Promo Code set by the Operator, the Player must enter it in the "Bonus" Section, in the “Promo Codes” tab, in the Personal Account on the website www.casino.ua. If the promo code is entered correctly, the Player will be activated access to the bonus offer.

5.4. To receive one of the bonus types, after activating the Promo code, the Player must read the rules, as well as fulfill the bonus offer conditions approved by the Operator, which are detailed in the specific bonus offer for the promo code.

5.5. Types of bonus offers that can be available to the Player when using a Promo code during a specific period of validity of the bonus offer, detailed terms of which are posted in the “Bonuses” Section in your personal account on the resources of site www.casino.ua:

  • 5.5.1. The following types of bonuses may be available for the Live Casino and Casino Section, in particular, but not exclusively:
    1. electronic monetary substitutes and/or Free Spins, which require making a deposit, placing a bet and wagering the bonus in accordance with the terms and conditions of the bonus offer;
    2. free spins that require you to make a deposit in accordance with the terms and conditions of the bonus offer.

5.6. The size and type of bonus offer is determined and offered to Players solely at the discretion of the Operator.

6. Gifts

6.1. Within the framework of the current Bonus program, the Operator, at its sole discretion, has the right to offer players incentives in the form of physical gifts (for example: as a birthday greeting; at special exhibition events intended mainly for persons over the age of 21; personal incentives for active Players; etc.).

6.2. The size, type and format of gifts are determined and offered to Players solely at the discretion of the Operator.

6.3. The obligation to tax gifts is imposed on the gambling Operator, in accordance with the current legislation of Ukraine.

6.4. Gifts are not provided to Players for the purpose of personal incentives, the use of which is directly or indirectly caused by the occurrence of the fact of losing a player in any gambling game.

7. Use of bonuses

7.1 After making a deposit, the Player Player can additionally activate one of the available Bonuses, which will be immediately credited in the form of bonus electronic money substitutes to the Player's Bonus balance.

7.2 After making a deposit the Player can also get access to the already automatically activated Bonuses, which will be placed in the "Bonuses" section in the personal account.

7.3 After reading the terms and conditions of a particular bonus offer and clicking the appropriate button, the Bonus will be available for use.

7.4 The Player can activate the Promo code in the “Promo code” tab of the “Bonuses” Section in their merchant profile by clicking the corresponding button or during registration in the "Promo code" window, depending on the terms of the bonus offer for the promo code.

7.5 After the Player has activated the promo code, in the Bonuses section, in the Funds and/or Free Spins tab, a bonus available for activation will appear with the rules and conditions of the bonus offer.

7.6 Available statuses for bonuses:

  • 7.5.1. Deposit. This means that the potential bonus has not yet been activated in accordance with the terms and conditions of the bonus offer;
  • 7.5.2. Start. After clicking the corresponding button, the bonus is activated and credited to Bonus balance of the Player's client account, but its wagering has not yet been completed and/or is in the process in accordance with the terms of the bonus offer;
  • 7.5.3. Wagering. The bonus is active and the Player meets the conditions of the bonus offer;
  • 7.5.4. Accept. The bonus is available for use in the games of the “Casino” Section, specified in the Terms and Conditions of a particular bonus offer, and/or immediately for accrual to the Player's client account, if this is determined by the terms of a particular bonus offer;
  • 7.5.5. Completed. The terms and conditions of the bonus offer have been met, the bonus funds have been wagered and can be credited to the Withdrawal Balance.
  • 7.5.6. Crediting. The bonus is automatically transferred to the Player's Payout Balance. At this stage, the Player has the right to withdraw the wagered bonus money and/or any winnings.
  • 7.5.7. Expired. The bonus offer has expired.
  • 7.5.8. Canceled. The corresponding status can be specified for a Bonus that is canceled if the Player: did not comply with the terms of use of the bonus; violated the terms and conditions of the bonus offer; violated the Rules of the Operator.

7.6. Bonus wagering is only available in the eelectronic monetary substitute game mode (sections and/or games that do not take wagering into account are specified in the bonus offer description). Bets in games in demo mode are not counted.

7.7. The player can monitor and check the status of bonus usage at any time in the “Bonuses” Section of their personal profile.

7.8. All winnings from the already wagered bonus are credited to the Payout Balance of the Player's client account.

7.9. If a Player has several bonuses available for activation with the condition of making the required deposit amount, then by default, they has the right to activate only one of the available bonuses by making one deposit.

7.10. If a particular bonus offer provides for the simultaneous activation of two or more bonuses with one deposit, this is separately stated in the terms and conditions of such bonus offer.

7.11. After the Player has fulfilled all the rules and conditions of the bonus offer, the prize won, in the maximum amount specified by the bonus terms, is automatically credited to the Payout Balance of the Player's client account. In case of exceeding the maximum bonus amount specified in the terms and conditions of the bonus offer, only the specified maximum bonus amount shall be credited to the Payout Balance, and the remaining bonus funds shall be canceled.

7.12. If the terms of one type of bonus offer do not provide for wagering the received bonus (for example: when activating a bonus offer using a promo code, etc.), after reading such terms, the Player can click the "ACCEPT" button and the prize won, as determined by the terms of the bonus offers, will be credited to the Payout Balance of the Player's client account.

8. Restrictions on receiving bonuses

8.1. If the Player has set a personal limit on gaming activity by activating the "SELF-EXCLUSION" function on the Operator's website, such Player loses the right to receive any bonuses that involve wagering (in particular, but not exclusively, in the form of: free spins, bonuses by promotional code, winnings in promotions, etc.)

  • 8.1.1. In case the Operator issues rewards for participation in promotions in the form of physical prizes - within the limits of the current legislation of Ukraine, self-excluded Players will be entitled to receive such a prize, under the conditions provided for by the relevant promotion.

8.2. All Player bonuses are limited individually to one person, home address, telephone number and e-mail address, one payment account (for example, card number or account in the payment system), as well as the computer used (Fincluding in a dormitory/hostel, Internet club or other public place). The Organizer has the right to refuse the bonus to any Player or group of Players without giving any reason.

8.3. In case of violation of any requirement of the bonus offer/promotion, the Organizer reserves the right to deprive such Players of the bonus, to invalidate all bets made, and to restrict such Player's access to future bonus programs/promotions of the Organizer.

  • 8.3.1. In order to protect against fraud, the Company has the right to request identification documents from the Player before transferring the bonus.
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